Setup & Support

Online in three steps, and humans when you need them

Plug and play out of the box. If anything's not working, real people answer fast. Email and phone, US based.

Online in three steps

1

Power on

Plug the router into power and switch it on. The status light starts the carrier scan automatically. No technician visit.

2

Connect your gear

Your devices join the Connecten Wi-Fi or plug in via ethernet. The router selects the strongest carrier behind the scenes.

3

Get to work

Unlimited data, every major US carrier, one predictable monthly plan. Pause or resume any time.

Troubleshooting

No connection after plug-in

Wait 90 seconds for the carrier scan. If still down, power cycle the router (off 30 seconds, then on). If still down, check the status LED. Solid green is connected, blinking is scanning, red is no signal at all. If red persists, your location may be a known dead zone. Contact support.

Slow speeds

Cellular speeds vary by carrier congestion at your location. The router automatically picks the best available carrier, but if all carriers are congested (e.g. major event nearby), throughput drops with them. Speed test from a wired client to rule out Wi-Fi interference.

Devices not joining the Wi-Fi

Forget the network on the device and rejoin. Sometimes saved credentials get stale. If multiple devices fail, power cycle the router.

Failover didn't kick in

Standalone routers always run. Inline failover (plugged into your existing router) requires that primary router pass traffic correctly. Check that your primary router has WAN failover enabled or that Connecten is configured as the backup uplink.

Returns or damage

14 day money back. Just contact support and we'll send a return label. Damage during transit: photograph the packaging and contact support within 7 days of delivery.

Contact support

  • Email

    support@connecteninternet.com
    For non-urgent questions, setup help, and account changes. Typical response within one business day.

  • Phone

    Number on your order confirmation
    For active outages or urgent setup issues. Fastest path to a human.

  • Sales or volume

    business@connecteninternet.com
    Multi-site rollouts, fleet, or custom plans. We respond same business day.

Common questions

How is this different from a single carrier hotspot?

A Connecten router carries every major US carrier in one device and switches automatically when one drops out, so the connection follows your team instead of tying it to one tower.

Is the data really unlimited?

Yes. No data cap and no throttle threshold. You can use it as your team's primary connection.

Are we locked into a contract?

No contract. Service can be paused and resumed, and there's a 14 day money back guarantee.

How fast can we deploy across multiple sites?

Each device is plug and play. Power on and connect, no install truck. Multi-site and fleet plans roll up to one account.

Order today, online by week's end

Self-serve setup is the path for most teams. If you need help, support is one email or call away.

Order OnlineNeed a custom quote? Talk to sales →