Hassle-Free Device Replacement – Because Peace of Mind Shouldn’t Be Optional

Protect your router and antennas with ConnectenCare — a simple monthly service plan from Connecten Internet that gives you fast, reliable replacements when things go wrong. Whether it’s a hardware failure, accidental damage, or even theft (Plus Plan only), we’ve got you covered.

Not insurance. No long forms. Just protection you can count on.

🧾 Plan Options

Feature	No Plan (Default)	Basic – $4.99/month	Plus – $9.99/month
Defects & Malfunctions	✅ First 6 months only	✅ Full Coverage	✅ Full Coverage
Router Replacements	❌ None after 6 months	1 per 12 months	1 per 6 months
Accidental Damage Coverage	❌ No	❌ No	✅ Yes
Power Surge Protection	❌ No	❌ No	✅ Yes
Theft/Loss Coverage	❌ No	❌ No	✅ Yes (no police report)
Antenna Replacements	❌ No	✅ 1 per year	✅ 1 every 6 months
Shipping	Standard	Standard + Free Return	🚀 Priority 2-Day + Return
Savings on Replacement	None	Save up to $449	Save up to $449

🔄 How It Works

Submit a Claim through our website, email, or phone
We assess and approve your request (diagnostics included)
Receive a new or refurbished device in as little as 2 days
Return the old device within 14 days to avoid fees

📝 Fees for unreturned devices: $179–$449 depending on model (CAT12, CAT20 5G, or Fortress)

📦 Shipping & Delivery

Basic Plan: Free standard 3–5 day shipping
Plus Plan: Free priority 2-day shipping
Need it tomorrow? Overnight shipping available for $75

💳 Billing & Account Info

Charged separately from your internet plan
Begins when you sign up – managed through your Connecten account
Auto-renews monthly, cancel anytime (coverage stays active through billing cycle)
Cancel mid-claim? No problem — claim will still be honored

🎁 Promotions

✅ Annual Plans → Pay for 11 months, get 1 month FREE
✅ Wanderlust Unlimited Priority Users → 3 months of Basic coverage FREE

🔒 Important Notes

Coverage is per device, not account-wide
Not transferable to others or between devices
No refunds on unused time
Re-enrollment after cancellation has a 30-day waiting period