From Borrowed Router to Loyal Customer – Duane Blair’s Seamless Setup with ConnecTen

Customer: Duane A. Blair
Location: United States
Use Case: Tried a friend’s ConnecTen router before purchasing his own
Highlight: Personalized technical support that turned a glitch into a great customer experience

Background

Duane A. Blair discovered ConnecTen Internet the way many customers do, by trying a friend’s setup. Impressed by the service quality and performance, he decided to order his own. But during setup, he encountered a login issue that could have derailed the experience.

The Challenge

Setup Issue: Duane had trouble logging into his new ConnecTen system due to a technical glitch.
Needed Real-Time Assistance: He required someone to guide him through the issue and stay with him through resolution.

The Solution

Enter Rochelle V from ConnecTen’s support team.

✅ She ran diagnostics from her end and coordinated with a technician to reboot the system remotely.
✅ Rochelle personally followed up, stayed on the line while Duane logged in, and walked him through password resets and system setup.
✅ Her support was professional, courteous, and reassuring, making the difference between frustration and satisfaction.

Results

✅ Successful setup and login
✅ Trust built through real human support
✅ A happy customer who experienced both the product and the people behind it
✅ Proof that ConnecTen doesn’t just sell routers, it delivers service

Customer Testimonial

“Rochelle called me back and stayed on the line till I had logged in and helped with resetting passwords and such. Professional and courteous all the way.”

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Just like Duane, you might’ve discovered ConnecTen through a friend. Now it’s your turn.

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