ConnectenCare Protection Plan
- No contract
- 24/7 support
- Multi-Carrier
Hassle-Free Device Replacement – Because Peace of Mind Shouldn’t Be Optional
Protect your router and antennas with ConnectenCare — a simple monthly service plan from Connecten Internet that gives you fast, reliable replacements when things go wrong. Whether it’s a hardware failure, accidental damage, or even theft (Plus Plan only), we’ve got you covered.
Not insurance. No long forms. Just protection you can count on.
🧾 Plan Options
| Feature | No Plan (Default) | Basic – $4.99/month | Plus – $9.99/month |
|---|---|---|---|
| Defects & Malfunctions | ✅ First 6 months only | ✅ Full Coverage | ✅ Full Coverage |
| Router Replacements | ❌ None after 6 months | 1 per 12 months | 1 per 6 months |
| Accidental Damage Coverage | ❌ No | ❌ No | ✅ Yes |
| Power Surge Protection | ❌ No | ❌ No | ✅ Yes |
| Theft/Loss Coverage | ❌ No | ❌ No | ✅ Yes (no police report) |
| Antenna Replacements | ❌ No | ✅ 1 per year | ✅ 1 every 6 months |
| Shipping | Standard | Standard + Free Return | 🚀 Priority 2-Day + Return |
| Savings on Replacement | None | Save up to $449 | Save up to $449 |
🔄 How It Works
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Submit a Claim through our website, email, or phone
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We assess and approve your request (diagnostics included)
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Receive a new or refurbished device in as little as 2 days
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Return the old device within 14 days to avoid fees
📝 Fees for unreturned devices: $179–$449 depending on model (CAT12, CAT20 5G, or Fortress)
📦 Shipping & Delivery
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Basic Plan: Free standard 3–5 day shipping
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Plus Plan: Free priority 2-day shipping
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Need it tomorrow? Overnight shipping available for $75
💳 Billing & Account Info
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Charged separately from your internet plan
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Begins when you sign up – managed through your Connecten account
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Auto-renews monthly, cancel anytime (coverage stays active through billing cycle)
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Cancel mid-claim? No problem — claim will still be honored
🎁 Promotions
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✅ Annual Plans → Pay for 11 months, get 1 month FREE
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✅ Wanderlust Unlimited Priority Users → 3 months of Basic coverage FREE
🔒 Important Notes
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Coverage is per device, not account-wide
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Not transferable to others or between devices
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No refunds on unused time
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Re-enrollment after cancellation has a 30-day waiting period