Case Study: Reliable Internet in Remote Mountains – Trudy A. Simmonds’ Experience with ConnecTen
Customer: Trudy A. Simmonds
Location: Mt. Rainier Mountains, United States
Use Case: Fifth-wheel camper in a heavily wooded and remote location
Highlight: Exceptional tech support and improved signal performance with advanced antenna setup
Background
Trudy and her family spend extended periods in the Mt. Rainier mountains with their fifth wheel. In such remote, tree-covered areas, maintaining a stable internet connection is notoriously difficult. Traditional solutions, such as Starlink, often experience service interruptions due to tree coverage.
The Challenge
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Remote Location: Tree interference and mountainous terrain caused unstable connectivity with existing internet solutions.
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Unreliable Alternatives: Starlink's performance was inconsistent under heavy tree cover.
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Need for Support: A responsive and skilled technical team was essential to fine-tune connectivity in challenging conditions.
The Solution
ConnecTen Internet provided a combination of adaptable coverage and hands-on support that overcame the connectivity barriers in Mt. Rainier:
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Expert Tech Support: ConnecTen’s Tier 2 support team worked tirelessly to troubleshoot connectivity challenges and optimize performance.
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Advanced Equipment: With a Waveform mini external MIMO 4x4 omni-directional antenna, Trudy was able to get the best possible signal in a challenging environment.
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Ongoing Optimization: Through persistent efforts, the ConnecTen team ensured the network was stable despite environmental obstacles.
Results
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✅ Stable connectivity despite remote and wooded surroundings.
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✅ Significant improvement over previous Starlink performance.
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✅ Continuous, high-quality support that ensured optimal signal and usability.
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✅ Confidence in a team that goes beyond just providing internet—offering real, hands-on assistance.
Customer Testimonial
“Without ConnecTen and the great tech team, I’d be left without decent service. Highly recommend ConnecTen.”
Conclusion
Trudy’s experience is a powerful example of how ConnecTen Internet thrives where others fail. For RVers and remote adventurers facing challenging connectivity environments, ConnecTen delivers more than just internet—it delivers commitment, expertise, and reliability.
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