Case Study: Reliable Internet and Unmatched Support – Susan S’s Experience with ConnecTen

Customer: Susan S
Location: United States
Use Case: RV camping, home coverage, and extended family connectivity
Highlight: Seamless modem expansion, family connectivity, and best-in-class support

Background

Susan S had been a ConnecTen customer for nearly a year when she decided to truly put the service to the test: camping. As an avid camper and remote user, she needed an internet solution that would follow her lifestyle—not limit it. What she discovered was more than just solid coverage; it was a support experience she had never encountered before.

The Challenge

Susan needed a provider that would work while camping—reliably. Previous attempts with other services often fell short. She also required a setup that could be expanded to keep her household online when the main modem was taken camping.

The Solution

ConnecTen delivered on both fronts.

• Reliable RV Coverage: Susan was able to use her ConnecTen service at campsites without issue, and even her daughter, camping nearby, was able to pick up WiFi.

• Modem Expansion for Home: When Susan needed an additional modem for home coverage during trips, the ConnecTen team made it easy to add and activate service seamlessly.

• Instant, Personable Support: Every call connected Susan to someone within a minute. The ConnecTen team consistently made her feel like a priority, offering clear, patient, and helpful support every step of the way.

Results

• ✅ Reliable camping internet used across multiple family members

• ✅ Effortless addition of a second modem for home use

• ✅ Rapid customer support, always human, always helpful

• ✅ A growing trust and loyalty to the ConnecTen brand

Customer Quote

“I’ve honestly never had better service from any company. If I could give the ConnecTen team 100 stars, I would. They’re truly exceptional!”

Conclusion

Susan's experience showcases what makes ConnecTen stand out: powerful, flexible service that adapts to your lifestyle and a team that treats every customer like their only customer. Whether you're on the road, at home, or supporting family, ConnecTen Internet has your back.

📡 ConnecTen — Service Beyond Signal.