Case Study: Real-Time Support and Seamless Travel Connectivity for Full-Time RVers

Customer: Jennifer Rivenbark
Location: Florida → North Carolina
Use Case: Full-time motorhome travel with remote internet needs
Solution: ConnecTen Internet with real-time support and remote signal optimization

Background

Jennifer and her husband are full-time travelers, living life on the road in their motorhome. As digital nomads, having stable and responsive internet service is not just a convenience—it’s essential to their lifestyle.

When choosing an internet provider, they were drawn to ConnecTen not just for the flexibility of multi-carrier coverage, but for one thing that really stood out: reliable, real-person customer service. From their first conversation with Tyler on the ConnecTen team, the couple felt reassured that help was always a call or message away.

The Challenge

While traveling from Florida to North Carolina, Jennifer and her husband began experiencing slower internet speeds. Their travel plans had taken them into areas where signal strength could shift quickly based on terrain and network congestion.

They needed:

• Immediate diagnostics to troubleshoot speed issues

• A quick carrier switch or optimization without long wait times

• Friendly, knowledgeable support from someone who understood RV travel challenges

The ConnecTen Solution

Jennifer reached out through ConnecTen’s online chat—and was quickly connected with Angel, a member of the customer support team.

Angel:

• Ran remote diagnostics to assess the performance

• Identified and adjusted their configuration for stronger local coverage

• Resolved the issue in under 10 minutes—faster than expected

• Provided proactive guidance to follow up after 30 minutes, if needed

• Delivered all of it with warmth, professionalism, and care

What stood out most wasn’t just the technical fix—it was the tone: “We were thanked for our business,” Jennifer noted. In a world of automated responses and long queues, this personal follow-through made a lasting impression.

The Result

Thanks to Angel and the ConnecTen team, Jennifer and her husband were able to continue their travels uninterrupted, with faster internet and total peace of mind. From Florida to North Carolina, their internet adapted with them—and so did the support.

Key Outcomes:
✅ Issue resolved in minutes
✅ Personalized tech support with real-time diagnostics
✅ Stronger, optimized connectivity on the move
✅ Reinforced trust in ConnecTen’s people-first approach

💬 Customer Quote

“Angel was definitely our ‘Angel’ today. She was friendly, helpful, and incredibly fast. We began in Florida, and now we’re in North Carolina—and thanks to ConnecTen, our internet moved with us. That’s OUTSTANDING customer service.”

Takeaway

For full-time RVers and remote travelers, ConnecTen Internet delivers more than coverage—it offers confidence. With a responsive team and remote support that truly shows up when it counts, users like Jennifer know they’re never really off the grid.